What is the Fantastical Frocks Club?
How does it work?
When checking out in-store, you can provide the La De Da associate your phone number or email. The team member will gladly look up your account and ensure that you receive your points.
For online purchases, make sure you are logged in before you check out, and your purchases will automatically be credited to your account.
How does the points system work?
Members earn 1 point for every $1 spent. Stardust members earn 1.5 points for every $1 (50% more) and Twilight members earn 2 points (100% more!).
Why join the Fantastical Frocks Club?
- Membership is free.
- Earn 1 point for every $1 you spend.
- Earn points on any product* or services in-store or at ladeda.net
- Redeem points as soon as you have 100 points on any product* or service in store or at ladeda.net.
- Receive Member-exclusive communication and offers.
- Earn points faster with special bonus-point offers.
- Receive a special discount birthday month. And if you're Stardust or Twilight, you get a special birthday gift.
- View your points balance on ladeda.net
- Check out the "Earning Points" and "Redeeming Points" sections of these FAQs to learn more.
- Twilight Members get everyday FREE shipping on orders of $50 or more (excluding Alaska & Hawaii)
Does it cost anything to be a member?
No โ enrollment in the Fantastical Frocks Club is a free program that offers you benefits for your love of shopping. It's that simple! Earn points every time you shop at La De Da and redeem points for discounts on any product or service
What are the rules of the program?
Rules appear in the Program Terms & Conditions, or you can contact us here.
How long are points valid?
Points will expire at the end of the quarter one year after the date they were earned. Check your account rewardsl for the next expiration date.
Earning Points
How do boost points work?
Boost campaigns multiply points during a set period. For example, if you are informed of a Boost campaign from midnight on May 17th to midnight on May 18th, all orders placed within this timeframe will earn multiplied points. If you typically earn 1 point for every dollar spent, during the Boost campaign period, you will earn 4 points for every dollar spent, or whatever multiplier has been set for that period.
Note that this point multiplication applies only to the action of placing orders.
Do all my purchases count toward my points?
You can earn points on all our products, excluding consignment. However, gift cards, tips, shipping charges, discounts from coupons, taxes, charitable donations and fees are not eligible for earning points. See the Program Terms & Conditions for complete details.
When do my points appear in my rewards account?
- For in-store purchases, you earn points immediately. (Unless our systems are down. In that case, we will process your points within 24 hours after your purchase.)
- For online purchases, points will be credited to your account within 72 hours after your order has shipped.
How are points calculated?
Members earn 1 point for every $1 spent on qualifying purchases. Stardust Members earn 1.5 points for every $1 spent on qualifying purchases. Twilight Members earn 2 points for every $1 spent on qualifying purchases.
How do I earn points online?
Make sure you are logged into your account on your account page at ladeda.net (the person icon at the top of the page). Then, make sure you're logged in when you make a purchase, and your points will be added to your Member account automatically when your items have shipped.
How do I earn points in store?
Every time you shop at La De Da, simply provide the team member with your registered phone number or email at checkout. The associate will gladly look up your account and ensure that you receive your points.
What happens to my points when I return an item?
Your points are deducted from your points balance.
How do I know if I have points expiring?
You can find the current number of points expiring in your account on ladeda.net Don't let your points expire. Shop Today!
My Rewards statement shows that I have a certain amount of points, but I know I've spent more than this. What should I do? Please contact our Guest Service teamย here, and they will assist you.
Managing Your Profile
Can I share my membership with a family member or friend?
No, the Fantastical Frocks Clubโข account is individual and non-transferable.
Why do I need to add my email to my in-store profile?
Linking your email to your in store profile allows you to earn and redeem points on in store orders, as well as track your account status and points balance. You'll get the most out of our rewards when you link your Membership account to your profile.
I forgot my password to access ladeda.net What do I do?
During the sign-in process, click the "Forgot your password?" link. A new password will be sent to the email address associated with your online account.
Can I change my online profile user name/email?
Yes! Your email acts as your username and you can change your user email in your account section under โprofileโ.
Enrollment
How do I enroll in the Fantastical Frocks Club program??
Online
- If you do not have a La De Da online account: Click the rewards link on the bottom of the page. Click "Sign Up". Follow the steps to create an online account and join our Rewards program.
- If you have an online account: Log in to your account and go to the rewards page. Follow the steps to Join our Rewards program.
In-Store
- Ask our store associates. They'll happily enroll you in the program.
What information do I need to provide to join?
To receive all the benefits of Membership, you must provide your first name, mailing address (for coupons), phone number (to earn points in store) valid email address (to get offers, rewards and perks sent directly to you) and birthday (to get your birthday perks!).. Opting in to receive emails from La De Da and providing your birthday allows us to send you exclusive Member offers including a special perks during your birthday month.
Are there membership levels in the Fantastical Frocks Club program?
Yes. There are three main levels: Lunar, Stardust, and Twilight. Learn more about the Membership Benefits below.
Are there any requirements for becoming a member?
You must be at least 16 years old to enroll in the program.
Redeeming Points
How do I redeem my points in-store?
- At checkout, ask the associate for your points balance. You can start redeeming when you have at least 100 available points.
- Tell the associate how many points you want applied to your purchase.
How do I redeem my points online?
Make sure you are logged in on ladeda.net after that its very simple and straightforward. Just click on โRewardsโ tab and you will see the list of all discounts you can redeem your points for, click โApplyโ after redeeming points and the discount will be automatically applied at checkout.
What items do not qualify for point redemption?
Most products are eligible for point redemption. Consignment items, Gift cards, taxes, charitable donations and fees are excluded. See Program Terms & Conditions for complete details.
Email Subscription
What emails will I receive as a Member?
By providing us with a valid email address, you agree to the Programs Terms & Conditions and you will receive key program benefits such as bonus point promotions, birthday gift, exclusive Lunar, Stardust & Twilight Member offers and other fabulous offers that are only available via email.
Stardust Status
What is Stardust status?
Stardust status is a higher level of the Fantastical Frocks Club with extra-special perks that we use to reward some of our best Members.
How do I qualify for Stardust status?
Reaching Stardust status requires a minimum annual spending of $1000 (total qualified spending between January and December of a calendar year). Your Membership will be upgraded automatically once you meet the annual spending threshold.
How do I find out about my Platinum Membership level?
If you're in store, an associate can check your Membership status. You can check your status on the ladeda.net rewards page.
What are the benefits of being a Stardust Member?
In addition to the benefits you receive as a Lunar Member, there are exclusive benefits to being a Stardust Member:
- Earn points 50%faster. (1.5 points per $1 spent)
- Extra birthday rewards
- More bonus points
- Exclusive previews
When do my benefits begin?
Your benefits begin immediately after you qualify for Stardust status.
How long do I keep my Stardust Status?
When you become a Stardust Member, you will keep your status until December 31 of the following year. You will need to re-qualify every year to extend your status.
What is the qualification period for Stardust status?
January 1 through December 31.
Is it really free to be a Stardust member?
It's free! Spend $1000 in a calendar year and you'll be upgraded to Stardust status
Twilight Status
What is Twilight status?
Twilight status is the second highest level of rewards. It's a program full of brilliant benefits to dazzle and delight.
How do I qualify for Diamond status?
Reaching Twilight status requires a minimum annual spending of $2500 (total qualified spending between January and December of a calendar year). Your Membership will be upgraded automatically once you meet the annual spending threshold.
How do I find out about my Twilight membership level?
If you're in store, an associate can check your Membership status. You can check your status online
What are the benefits of being a Twilight Member?
What are the benefits of being a Twilight Member?
There are exclusive benefits to being a Twilight Member:
- Earn points 100% faster (2 points per $1 spent)
- Everyday free shipping on orders of $25 or more*
- Tier exclusive sale days
- Extra birthday gift
- Twilight exclusive offers and gifts
- Early access to new product launches
- VIP events
- An extra entry to giveaways
When do my benefits begin?
Your benefits begin immediately after you qualify for Twilight status.
How long do I keep my Twilight status?
When you become a Twilight Member, you will keep your status until December 31 of the following year. You will need to re-qualify every year to extend your Diamond status.
What is the qualification period for Twilight status?
January 1 through December 31.
Is it really free to be a Stardust member?
It's free! Spend $2500 in a calendar year and you'll be upgraded to Twilight status
Special Offers
My friend got a special coupon offer, and I didn't. How do I get that offer?
This club is designed to give you offers tailored to you. Not all offers are available to all Members.
What special offers can I get as a Member?
The Fantastical Frocks Club program rewards you with seasonal and bonus point offers based on the products you love. You'll receive custom offers sent via email. Examples of these perks are point multiplier days or offers, coupon discounts, and much more.